Here’s what I built for Harbor House Hotel.
Elias Morel
Harbor Guest Guide
A multilingual guest guide for local recommendations, house information and simple requests.
Overview
Harbor House Hotel needed a practical digital guide that felt welcoming and stayed easy for staff to update. I designed the experience around real guest questions and clear handoffs.
Main challenge
Keep answers warm and useful across languages while making staff intervention obvious when needed.
What I built
A mobile guest guide, multilingual knowledge base, request routing, staff notifications and a small editing area.
Sample outcome
Guests could find routine information at any time, while requests that needed staff attention were handed off clearly.