Here’s what I built for Willow Care Collective.
Baptiste Fort
Willow Care Assistant
A calm support assistant for practical questions before and after appointments.
Overview
Willow Care Collective wanted a friendlier way to answer common questions without replacing its care team. I built an assistant grounded in approved clinic content, with clear handoff rules whenever a person was needed.
Main challenge
Give understandable answers based only on reviewed content and make every uncertain case easy to hand over.
What I built
A retrieval workflow, source-management area, conversation history, feedback tools and human escalation rules.
Sample outcome
The reception team gained a consistent first-response tool and a clearer view of the questions patients asked most often.